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Refund policy

We do not offer refunds. Our exchange policy extends to 10 days from the date of receipt. If it is beyond the 10 days, unfortunately we cannot offer you an exchange. If you have a problem please email us at and we will try to work something out - we want you to be happy.

If you'd like to exchange an item within 10 days of receiving it, please contact us first at To be eligible for an exchange, your item must be unworn and in the same condition purchased. To complete your exchange, we require a receipt or proof of purchase.

Once we receive and inspect the exchanged item, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your exchange.


Sale Items
Only regular priced items are eligible for exchange. Unfortunately sale items cannot be exchanged.

Gift cards are non refundable.

To return your item for exchange, please return with an authorized return number  to:  Call and Response 793 Queen St Wes 2nd floort, Toronto, Ontario, Canada M6J 1G1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.